CD/DVD & Publications
NAME
Postage fee to be added onto product price
Airmail rates per item and estimated delivery time

Singapore/ Malaysia - S$2.00
Malaysia 4-6 weeks

Countries in Asia & the Pacific
(except Australia, Japan & New Zealand) - S$4.00
Delivery 4-8 weeks

Countries in the rest of the world, including
Australia – S$6.00
Japan – S$6.00
New Zealand – S$6.00
America – S$6.00
Europe – S$6.00
Middle East – S$6.00

Delivery 6-12 weeks

TERMS & CONDITIONS
Buyers with Hallelujah Oratorio Society (HOS) are subjected to the following conditions of sales, which may be updated by us in our sole discretion from time to time without notice to you.

Description of Service: HOS currently provides users with access to our online catalogue. The catalogue acts only as a guide. CDs and book covers shown may differ. Stock is subject to availability and prices may be subject to change without notice. HOS promise to honor the listed price at the time of your purchase.

WARRANTY OF GOODS/SERVICES
All our items will serve their intended functions.

PRICES
Prices listed in catalogue are nett. No additional discounts will be given unless on occasional promotions or special bulk purchases.

DELIVERY SERVICES
Delivery is chargeable for goods delivered within Singapore. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

HOS contracted couriers will attempt to deliver purchased products to Delivery Address supplied by Buyer. HOS reserves the right to impose additional delivery charge should Buyer furnished Seller with a wrong or invalid delivery address or failed to contact Seller’s couriers for re-delivery arrangement within 2 weeks from the date of first attempted delivery.

Delivery time-frame: •within 12 working days for local delivery •from 4-12 weeks for overseas delivery depending on which region in the world

PAYMENT PROCESSING
We accept Internet, ATM Funds Transfer payments for purchases in Singapore. We accept credit card payment via HOS online payment site.

CANCELLATION OF ORDERS
Buyer cannot cancel an order (or part of an order) after payment has been made. We will refund the amount paid if the order is cancelled due to the unavailability.

CONFIRMATION OF ORDERS
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the order. If items ordered are unavailable, a message will be sent to the customer for further action.

EXCHANGE POLICY
Once a product has been sold, it cannot be exchanged except: 1.Product received is different from what is being purchase (wrong goods are delivered) 2.Product received is reasonably damaged 3.Product received is different from what is described by our website Buyer has the right to exchange a purchased, eligible product if a claim is made within 3 working days from the day the product is received. HOS has the right to refuse such claim if made after this 3-day period.

RETURN POLICY
All products, once sold are non-returnable.

FEEDBACK
We welcome your feedback. Please contact us through info@hallelujahos.org.

LINKS
HOS included links to other World Wide Web sites or resources for the benefits of our users. You agree that we have no control over such sites and resources, therefore are not responsible for the availability and liability of such external sites or resources.

NOTICES
HOS may notify you via email. We may also provide notices of changes on the conditions or other matters by displaying notices or links to notices on the site. You agree that such notices or links will constitute sufficient and adequate notice to you of the matters contained therein.

PRIVACY POLICY
As part of HOS determination to build trust, the confidentiality of your personal information is paramount. We will remain vigilant in protecting that information and in using it in a fair and lawful manner. This policy applies when you visit this site, subscribe to our newsletter or make a purchase with us.

The Coverage:
This Privacy Policy covers our treatment of personally identifiable information that we collect when you sign up as our member. This site contains links to other web sites which this Privacy Policy does not apply. We recommend that you review their privacy policies.

Information Collection and Its Usage:
We collect your personal identifiable information when you register for a member account. We only collect the relevant and appropriate information which includes gender, name, DOB, email address, delivery address and contact number.

We use this information for two main purposes:
1. Fulfil and deliver goods to you.
2. Inform you about specials and new products.
**We will not sell or rent your personal information to anyone**

Questions On Our Privacy Policies:
If you have any questions about this policy statement, please send us an email and we will be happy to answer it.